Refund Policy

Every Maa One plan starts with a 14-day free trial so you can try it fully before paying. Because of this, payments are generally non-refundable, with the exceptions below.

1. When we refund

• Charged after cancelling: if you cancelled during the trial or before a renewal and were still charged, we refund that charge in full.
• Duplicate or wrong charges: refunded in full.
• Yearly plans: if you cancel within 7 days of the first yearly payment (not a renewal), we refund the full amount.
• Extended outage: if Maa One is unavailable for more than 72 hours in a row because of a fault on our side, we credit or refund the affected days on request.

2. What we don’t refund

• Partial months on monthly plans after cancellation.
• WhatsApp message charges already paid to Meta.

3. How to ask for a refund

Email hello@maalabs.in with your registered email or phone number and the invoice number. We reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days, and we issue a GST credit note.

Grievance officer

In line with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer for Maa One is:

Naveen Goyal, Founder & Director, Maa Labs Private Limited
Email: hello@maalabs.in

We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt.